Refunds & Cancellations
We value your trip and aim for total transparency. Before confirming your booking, please carefully review our updated cancellation and refund policies. Once a booking is confirmed, you acknowledge and agree to the following terms.
1. Cancellation Fees
The amount of cancellation costs depends on how far before the planned trip start date the cancellation is made:
- 30 days or more before departure: 50% of the total trip cost will be charged.
- 15 to 30 days before departure: 75% of the total trip cost will be charged.
- 0 to 15 days before departure: 100% of the total trip cost will be charged (no refund applicable).
Before completing your booking, we advise carefully reviewing all trip information and travel dates to avoid any extra fees.
2. Unexpected Situations
Some activities or plans may change or be cancelled due to bad weather, natural disasters, or government travel restrictions.
Our team will do our best to provide suitable alternative arrangements. However, we cannot issue refunds for cancellations caused by outside factors.
3. Policy Variations
This is our standard cancellation policy, which may differ based on the destination, travel season, or package type. Specific terms will be clearly communicated at the time of booking.
4. Refund Processing Timeline
Eligible refunds will be processed within 4 to 10 business days after we confirm your cancellation request. The exact time may vary based on your payment provider or bank policies.
Note: To have a smooth experience, we encourage travellers to read all booking terms carefully. Please stay updated on local travel guidelines before confirming your reservations.